Contact Us
Last updated: 7 October 2026
TheDeepSoak is a trading name of HydraSpa Ltd, a UK company. The quickest way to reach us is by email, and we reply within 1 working day.
Who we are
This website, uk.thedeepsoak.com, is run by HydraSpa Ltd, trading as TheDeepSoak. We sell the DeepSoak Pro air-jet bath mat and related accessories to customers in the United Kingdom.
We are an online-only business. We do not have a shop, and we do not accept visitors at our office.
- Trading name
- TheDeepSoak
- Company
- HydraSpa Ltd, a private limited company registered in England and Wales
- Company number
- 16488108
- Registered office & business address
- 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom
- team@thedeepsoak.com
- Hours
- Monday to Friday, 09:00 to 17:00 UK time
We are not registered for VAT. The price you see at checkout is the total price.
How to reach us
Email team@thedeepsoak.com. Please include your order number if you have one. This helps us find your order straight away.
We do not offer telephone support. Email lets us keep a clear written record of your request and our reply.
Response times
- We reply to every email within 1 working day.
- Emails sent at weekends or outside our hours are answered on the next working day.
- If we need to look into something in more detail, we will tell you what we are doing and when to expect an answer.
Quick help
- Where is my order? Use our order tracking page with your order number and email address, or the tracking link in your dispatch email.
- Delivery times and options: see our Delivery Policy.
- Returns, refunds and cancellations: see our Returns & Refunds Policy.
- Terms of sale: see our Terms & Conditions.
- Your personal data: see our Privacy Policy and Cookie Policy.
Complaints
If you are unhappy with our product or service, please tell us. We want to put it right.
- Email team@thedeepsoak.com with your order number and a short description of the problem. Photos help if something is damaged or faulty.
- We will acknowledge your complaint within 1 working day.
- We aim to resolve complaints within 14 days. If it will take longer, we will explain why and keep you updated.
If you are not satisfied with our final response, you can seek independent advice from Citizens Advice (in Northern Ireland, Consumerline). Your statutory rights are not affected.